Non Medical Help (NMH) Guidance/Regulations


FAQ regarding the NMH audit:

The NMH audit process applies to the body named as the provider in the DSA entitlement letter (and actually on the DSA-QAG register).

Confusion seems to be occurring for two reasons:

  1. If the HEI are named as the supplier but then outsource the work, they will be audited
  2. The NMH Framework document states that external providers must familiarise themselves with the information provided by the HEI regarding the delivery of NMH services on-site, and cascade this to their staff (standard 2.7). HEIs are deemed to be responsible for ensuring that there is some sort of induction (and possibly a ‘handbook’) that provides information about relevant HEI regulations, policies and procedures. This has triggered lots of independent suppliers to request copies of the HEI’s guidance document for external NMH providers working with students on-site because they will be asked to show DSA-QAG this evidence during their audit. (Thanks to Katharine Noren-Curtis, University of Oxford, for clarification)

A sample ‘Guidance for External NMH Providers’ document can be found in the members’ area of our website: samples and templates.

NMH Charter

This document was originally published as a stand-alone paper in 2012 which related to the principles that providers of Non-Medical Help (NMH) should adhere to in order to facilitate the provision of high quality academic study support, appropriate to the needs of disabled students and which represents value for money.

The Charter was championed by NADP but the work has been driven from within the sector by various representatives from Universities, FE providers and suppliers of NMH study support alike. There was widespread consultation over a two year period (2009 – 11) utilising meetings throughout England with over 100 representatives of FE and HE disability support services and NMH study support providers.

The charter is now contained within the DSA-QAG Guidance document:

DSA-QAG (2016). DSA guidance for new DSA students in annual year 2016-17. Available from: [Accessed 11 October 2019]